KORONADAL CITY, SOUTH COTABATO — South Cotabateños can now expect smoother, faster, and more reliable transactions across all provincial offices as the Provincial Government of South Cotabato officially passed its ISO 9001:2015 Quality Management System Certification Audit.
Conducted by third-party auditor TÜV NORD Philippines Incorporated, the international accreditation serves as a formal guarantee that provincial offices operate under strict quality standards—directly eliminating unnecessary delays, streamlining paperwork, and ensuring equal treatment for every citizen seeking government assistance.
For ordinary residents, the milestone translates the province’s signature slogan, “Tama kagMaayong Serbisyo,” from a political promise into an audited, day-to-day operational reality.
Grace L. Maniego, Internal Auditor IV, said the achievement demonstrates the provincial government’s commitment to strengthening its systems and ensuring that public services are delivered with accountability and consistency.
“ISO certification strengthens our commitment to good governance because it helps ensure that our processes are clear, organized, and properly followed. More importantly, it supports our goal of providing transparent and accessible services that respond to the needs of our people.
Maniego emphasized that the certification is how the provincial government of South Cotabatoput people at the center of governance and ensure that every service is delivered with accountability, consistency, and genuine concern for the public.
Aligned with the governance direction of Governor Reynaldo S. Tamayo Jr., the standardized system guarantees that whether a citizen is applying for medical assistance, securing local permits, or accessing agricultural support, the service quality remains consistently high across all departments.
Highlighting the front-line impact on daily operations, Ellani Paulene M. Directo, Administrative Aide IV of the Human Resource Management Office, noted how structured systems empower employees to serve the public better.
“ISO certification can help the province deliver Tama kag Maayo nga Serbisyo through a neat, organized, and proper process,” Directo shared.
She said that it gives a system that helps ensure that our services are delivered correctly and consistently, while allowing us to continuously improve the way we serve the people.
The provincial government emphasized that ISO certification is not the end of its quality improvement efforts but a continuing responsibility to sustain gains, strengthen internal controls, and embrace continuous improvement.
The certification serves as a new benchmark for the provincial government to consistently improve its processes and maintain service standards while remaining responsive to the changing needs of the public.
Through this achievement, the Provincial Government of South Cotabato continues to advance its commitment to “Tama kag Maayo nga Serbisyo,” strengthening public trust through quality governance and genuine public service that seeks to make a meaningful difference in the lives of South Cotabateños.
