Koronadal City, South Cotabato, Philippines | February 12, 2026 —- The Provincial Government of South Cotabato has achieved an outstanding 99.97% client satisfaction rating for Calendar Year 2025, reflecting strong public trust and positive feedback on government service delivery, according to the Internal Audit Services.
In an interview, Grace Maniego, Internal Auditor IV, emphasized the importance of internal audit in ensuring quality public service.
“Internal audit service is considered the conscience of an organization,” she explained, noting that it helps management improve systems, procedures, and processes to maintain service standards for the public.
She also highlighted that feedback mechanisms are anchored on Republic Act 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act, which requires agencies to maintain updated Citizens’ Charters and accessible feedback channels.
According to Maniego, “Client feedback is a free, powerful, authentic validation of the quality of service received by our clients.”
The provincial government currently monitors 274 services — 235 external and 39 internal — across departments, offices, and units, using multiple feedback platforms such as surveys, suggestion boxes, digital forms, emails, social media, and hotlines to capture client experiences and guide improvements.
Maniego stressed that the government’s approach has evolved to focus more on client experience.
“The organization has evolved from purely transactional interaction to a relationship-driven experience focused on clients,” she said, adding that making citizens feel valued strengthens trust in government services.
She encouraged the public to continue participating in feedback initiatives, noting that honest responses help sustain efficient, responsive, and people-centered governance in South Cotabato.
