CITY OF KORONADAL — Two (2) batches of resort owners underwent Filipino Brand of Service Excellence or FBSE training held at Viajera Hotel and Resto here sponsored by the Arts, Culture, Tourism and Museum (ACTM) unit – Promotions and Marketing Section headed by Tourism Operations Officer I Francisco Cerbo Jr last November 25 – 26.
Resort owners that trained on Day 1 were from LakrSebu, Polomolok, Sto. Nino and Surallah, while Day 2 resort owners came from LGUs TTampakan, Tantangan and Tupi.
Ralph Buendia, a Department of Tourism (DOT) XII accredited trainer and micro-entrepreneur conducted the 2-day FBSE training. Topics discussed with the participants were Service Excellence, 7Ms of Filipino Values, Undertanding Guests Needs and Service Recovery.
Earlier this year, 2 batches of resort owners were likewise trained on FBSE by Buendia on the same venue coming from Lake Sebu, Tantangan, Tboli. Banga and Norala.
Cerbo disclosed that they plan to train at least 80 resort owners on FBSE particularly those who are new in the business within the province.